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Refund policy

You can return any unwanted items to us, providing they are unused and in their original packaging, within 14 days of receipt. Returns that do not meet our *policy will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -

  • Unsealed
  • Swatched/Used (with exception of damaged or faulty items)
  • Relabelled
  • Refiled
  • Pierced
  • Partially missing items/threshold based GWPs/Exclusive Sets

To request a return please contact customercare@olivanna.com, give us the reason for your return and we will provide you with a label. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable condition.

Refunds may take up to 10 business days to complete depending on the bank’s processing time. If you have a complaint or concern with the service received or a product purchased, please contact us at customercare@olivanna.com and we will do our best to help.